Frequently Asked Questions

  1. general Is it safe to order from

    Yes, is a trademark from NEG Group B.V., which is specialized in buying and selling used IT hardware for more than 25 years now. Also, we have an excellent rating on Trustpilot, the independent review website.

  2. general Will I receive an invoice for my purchase from

    Yes, you will receive an invoice by e-mail. If you enter your company name during checkout, you will receive a VAT invoice in the name of your company. You can enter the details for the VAT invoice during the ordering process.

  3. general Why is there a difference in price between the products?

    The price depends on the new price, age, speed and any upgrades that the product has. In general, the younger , the more powerful it will be, but the price will also be higher.

  4. general Can I also order new IT hardware?

    You cannot order new equipment via the IT hardware website. However, you can request a quotation via the contact form or by telephone.

  5. general Can I arrange for my purchase to be installed at my company?

    Yes, we have our own technical specialists who can install your equipment for a fee, and also take care of complete migrations. Our specialists are certified.

  6. general Can I also trade in my used Apple to

    We only buy larger quantities of used products from companies. Trade-in is not possible for consumers.

  7. general Is it possible to visit in order to view a product?

    You can place an order without obligation via our webshop, after which you can view the product. During the checkout it is recommended to select bancontact. This means you do not have to pay immediately, but you can complete the payment after you have viewed the product. Please note: you must place an order before you can come and view a product.

  8. warranty Do products from come with a warranty?

    Yes, every product comes with a 24-month carry-in warranty as standard. This is stated in the description for each product. It is also possible to reduce the warranty on certain products to 12 months. This gives you an immediate discount on the purchase. If the product still has a warranty from the manufacturer, this will be stated next to the product.

  9. warranty If the product does not meet my expectations, may I return it?

    Yes, we offer a 30-day return to seller warranty on all our products. You have 15 days to let us know that you wish to return the product, and another 15 days to return it or exchange it for another product.

  10. warranty Is there a warranty on the battery (if applicable)?

    Yes, we always offer a 12 -month warranty on the battery. If you have purchased a product with the Refurbished Quality Mark, there is a 24 month warranty on the battery.

  11. technical How does test products?

    1. The hard drive is wiped, if there is one.
    2. Test software checks device completely.
    3. A technical specialist checks the hardware for defects.
    4. The IT hardware is thoroughly cleaned.

  12. technical What do the various descriptions of the cosmetic condition mean?

    We clearly indicate the condition of every product.

    Used with normal signs of use
    - Only light signs of use
    - 100% in order technically
    - 24 maanden garantie

    Kleine zichtbare gebruikssporen
    - Shallow scratches and/or small dent in the casing
    - 100% in order technically
    - 24 maanden garantie

    Clearly visible cosmetic damages
    - Deeper scratches and/or dent(s) in the casing
    - 100% in order technically
    - 24 maanden garantie

    These product conditions only refer to signs of use and cosmetic damage. iUsed Store does not sell refurbished products with technical malfunctions or defects, unless this is explicitly stated. Such defects are clearly reflected in the price.

  13. shipping Can I also collect my order?

    Yes, when ordering you can indicate that you want to pick up the product. You can also declare the date and time when we can expect you. You can pay for the product in advance or at our counter by pin or cash. Of course you can view the product before you pay and take it with you. You can also choose to pick up the product at a nearby pick-up location of your choice.

  14. shipping Will I receive a track & trace code for my order?

    Yes, once your package has been submitted to our delivery service, you will receive a track & trace code by e-mail. This usually becomes active the same evening, once the package has arrived at the sorting office.

  15. shipping When will the product I ordered be sent?

    Orders completed and paid for on Monday till Friday before 15:00 PM are sent the same day. We ship with a reputable delivery service, which usually delivers within 5 days. With the track & trace code, you can see the exact delivery time.

  16. shipping What type of packaging will the products be sent in?

    If the original packaging is no longer available, we will send the product in made-to-measure packaging.

  17. shipping Is the shipping process safe?

    Yes, all our packages are insured against damage and theft.

  18. shipping Do you charge shipping costs?

    No, shipping to a home or work address is free of charge.