Frequently Asked Questions

1. general Is it safe to order from iUsed.eu?

   Ja, iUsed.eu is een merknaam van NEG Group B.V., welke al 22 jaar gespecialiseerd is in de in- en verkoop van gebruikte equipment for more than 22 years. Furthermore, we have an excellent rating on Trustpilot, the independent review site.

2. general Will I receive an invoice for my purchase from iUsed.eu?

   Yes, you will receive an invoice by e-mail. If you enter your company name during checkout, you will receive a VAT invoice in the name of your company. You can enter the details for the VAT invoice during the ordering process.

3. general Why is there a difference in price between the products?

   The price depends on the new price, age, speed and any upgrades that the product has. In general, the younger , the more powerful it will be, but the price will also be higher.

4. general Can I also order new IT hardware ?

   You cannot order new equipment via the IT hardware website. However, you can request a quotation via the contact form or by telephone.

5. general Can I arrange for my purchase to be installed at my company?

   Yes, we have our own technical specialists who can install your equipment for a fee, and also take care of complete migrations. Our specialists are certified.

6. general Can I also trade in my used IT hardware ?

   We only buy larger quantities of used productsfrom companies. Trade-in is not possible for consumers.

7. general Is it possible to visit in order to view a product?

   Yes, you can make an appointment to visit and to view a product. We recommend you order the product (without obligation) before visiting. This means you will be sure the product will not be sold in the meantime.

8. warranty Do products from iUsed.eu come with a warranty?

   Yes, every iUsed.eu product comes with a 24-month carry-in warranty as standard. This is stated in the description for each product. For an additional fee, it is possible to extend the warranty to 24 months. If the product still has a warranty from the manufacturer, this will be stated next to the product.

9. warranty If the product does not meet my expectations, may I return it?

   Yes, we offer a 30-day return to seller warranty on all our products. You have 15 days to let us know that you wish to return the product, and another 15 days to return it or exchange it for another product.

10. warranty Is there a warranty on the battery (if applicable)?

    Yes, we always offer a 12 -month warranty.

11. technical How does iUsed.eu test products?

    1. The hard drive is wiped, if there is one.
    2. Test software checks device completely.
    3. A technical specialist checks the hardware for defects.
    4. The IT hardware is thoroughly cleaned.

12. technical What do the various descriptions of the cosmetic condition mean?

    We clearly indicate the condition of every product.
    
    

    Used with normal signs of use
    - Only light signs of use
    - 100% in order technically
    - 24 -month warranty.
    
    

    Kleine zichtbare gebruikssporen
    - Shallow scratches and/or small dent in the casing
    - 100% in order technically
    - 24 -month warranty.
    
    

    Clearly visible cosmetic damages
    - Deeper scratches and/or dent(s) in the casing
    - 100% in order technically
    - 24 -month warranty.
    
    These product conditions only refer to signs of use and cosmetic damage. iUsed Store does not sell refurbished products with technical malfunctions or defects, unless this is explicitly stated. Such defects are clearly reflected in the price.

13. shipping Can I also collect my order?

    Yes, while ordering you can let us know that you wish to collect the product. You can also enter the date and time when you will visit us. You can pay for the product in advance, by debit card in our shop, or in cash at the location. Of course, you can first view the product before paying for it and taking it home. You may also choose to collect the product from a collection point of your choice in the area.

14. shipping Will I receive a Track&Trace code for my order?

    Yes, once your package has been submitted to our delivery service, you will receive a Track&Trace code by e-mail. This usually becomes active the same evening, once the package has arrived at the sorting office.

15. shipping When will the product I ordered be sent?

    Orders completed and paid for on Monday till Friday before 15:00 are sent the same day. We ship with a reputable delivery service, which usually delivers within 5 days. With the Track&Trace code, you can see the exact delivery time.

16. shipping What type of packaging will the products be sent in?

    If the original packaging is no longer available, we will send the product in made-to-measure packaging.

17. shipping Is the shipping process safe?

    Yes, all our packages are insured against damage and theft.

18. shipping Do you charge shipping costs?

    No, shipping to a home or work address is free of charge.