Within the framework of the Wet Kopen op Afstand (Remote Purchasing Act), consumers purchasing goods via the Internet have the right to a "cooling-off period". iUsed.eu has a cooling-off period of 15 calendar days from the delivery of the product. Within this period, a product may be returned without reason.
iUsed offers a 30-day money-back guarantee on all used products for both consumers and businesses. If you change your mind about an order placed on this site and wish to return the goods, do so as soon as possible after delivery. The return request should be reported within 15 days. Then you have another 15 days to return the product to us.
Customer service department:
Phone: +31 (0)30 – 248 4006
For returning the product use the return form below. Download this form, fill it in completely and add it to the return package. For quick processing of your return, always enclose a copy of the purchase invoice with your bank account number written on it.
As shipping always takes place at the sender's risk, the item must be properly packaged. If the returned goods are complete, we will return the paid purchase amount to your account as soon as possible.
3439 LD Nieuwegein
For the correct application of the right to return goods, both parties are obliged to reverse the performances delivered to the other party. If the buyer cannot return the product, or can do so only partially or in a diminished state, then he/she must compensate the seller for the reduction in value. However, this does not apply if the reduction in value only applies to the inspection of the received product, such as would also be possible in a shop, for example. The buyer can reduce the risk of a reduction in value if he/she does not make use of the goods and refrains from actions that would reduce the value of the product.
If you have a complaint about our products or service, then you can send an e-mail to firstname.lastname@example.org. Include your personal details, the order date, the order number and the nature of your complaint. You canexpect a reply from us within 2 working days. Naturally, we will do our utmost to resolve your complaint to the satisfaction of all involved. If we require more time, we will inform you of this.
If you are not satisfied with the proposed solution, then you may also always contact the arbitration department of the Stichting Webshop Keurmerk (Webshop Hallmark Foundation), with which iUsed.eu is affiliated. If the arbitration attempt does not lead to a satisfactory solution for any reason, then it is possible to submit your dispute to the Geschillencommissie (Disputes Commission, SGC).
For more information, please also see our General Terms and Conditions.