We supply a 24-month warranty on all our refurbished (used) Apple products as standard. It is also possible to shorten the warranty on the hardware. By doing so, you will receive an immediate discount on your product.
Basic | Premium | |
---|---|---|
Term | 12 months | 24 months |
Costs | Immediate discount on your purchase | Included with your purchase |
Coverage |
The warranty covers the hardware of the purchased product, with the exception of the glass plate. If a problem occurs with the hardware within 12 months of the delivery of your product, please contact our customer service department. We will repair the product or, if necessary, exchange it for a comparable product. |
The warranty covers the hardware of the purchased product, with the exception of the glass plate. We offer a limited 12-month warranty on the battery. If a problem occurs with the hardware within 24 months of the delivery of your product, please contact our customer service department. We will repair the product or, if necessary, exchange it for a comparable product. |
Software | If desired or if necessary, we will reinstall Mac OS free of charge. | If desired or if necessary, we will reinstall Mac OS free of charge. |
Not included |
Shipping costs for repairs, packaging costs incurred by you, software installation costs, data recovery costs, data loss, water damage, fall damage and any other type of damage caused by you. |
Shipping costs for repairs, packaging costs incurred by you, software installation costs, data recovery costs, data loss, water damage, fall damage and any other type of damage caused by you. We offer a limited 12-month warranty on components and accessories that, depending on use, can demonstrate different wear. This includes the battery, the keyboard, the mouse and the charger. |
If possible, make a backup of your files before you send the faulty hardware to us. There is always a small chance that something may be damaged or lost in transit. Our advice: make a personal backup at least once a week on an external hard drive and/or USB stick.
We clearly indicate the condition of every product.
Used, as good as new
- Only minor signs of use
- 100% in order technically
- 24-month warranty
Minor visible cosmetic wear
- Shallow scratches and/or a minor dent in the casing
- 100% in order technically
- 24-month warranty
Clearly visible cosmetic wear
- Deeper scratches and/or dent(s) in the casing
- 100% in order technically
- 24-month guarantee
These condition levels only refer to the signs of use and cosmetic damage of the products. iUsed does not sell used Macs with technical malfunctions or defects, unless this is explicitly indicated. These defects are clearly reflected in the price.
Minor mark on screen | A small mark or discolouration is visible on the screen, but otherwise the device functions normally. |
Casing engraved | A non-removable marking has been placed on the casing. |
New in box | The product is new and is in a sealed box. |
New (open box) | The product is new but comes in unsealed packaging. |
Manufacturer refurbished | The product has a new casing, but may contain used components. It has been refurbished by the manufacturer. |
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